Free Shipping on $40+ Market Orders

New Products Added Weekly

Frozen Foods Coming Soon

40

FAQ

You have questions about Bokksu Market? Here are the answers.

 

 

Market

Bokksu Market
Orders ship nationwide to both the United States and Canada.

Bokksu Frozen
Please input your zip code at the top of the page to find out if we deliver to you.

Orders placed Monday-Friday will be shipped out by the next business day. Please note there may be delays due to Covid-19.

Our Market and Frozen shipping times vary depending on your location and chosen shipping method.

For US Market shipments, we currently offer:

Free Saver Shipping: 3-6 Business Days
Standard Flat Rate: 2-5 Business Days


For Canada Market Shipments, we offer:

Free Saver Shipping: 4-9 Business Days
Standard Canada Flat Rate: 3-8 Business Days
Fedex Canada Express: 2-5 Business Days

For Frozen Shipments, we offer:
Free Frozen Shipping: 2-4 Business Days
Standard Flat Rate:1-3 Business Days

You can track your order using the tracking link provided in your shipping confirmation email which is sent to you once your order has been shipped.

We do our best to pack your boxes with love, making sure that your items arrive unharmed and in excellent condition. Your order will be packed and shipped in a corrugated cardboard box, sealed with industrial shipping tape with the Bokksu Market logo. 

Heavy items, like rice and beverages, will be packed at the bottom of the box and wrapped in bubble-wrap. The size of the box itself will depend on the size of your order. We currently use 15 different box sizes to make sure your order is packed just right!

Our frozen items are packaged and shipped separately with dry ice to keep your products frozen through the evening of your expected delivery date.

For Bokksu Market Website Orders: We offer free shipping for all US orders over $40*. All orders must
meet a minimum order total of $30 before being eligible for shipping.

For Bokksu Market Mobile App Orders: We offer free shipping for all US orders over $40*. For orders
under $40, we offer Flat Rate Shipping from $10-$15 based on your location.

*Excludes Alaska, Hawaii, and Puerto Rico.

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For Bokksu Market Frozen Website Orders: We offer free shipping orders over $99**. For orders under
$99, we offer Flat Rate Shipping of $25.

** Confirm if we ship to you by inputting your zip code at the top of the page.

Oh no - that is definitely not what we want to hear. If your item is at all damaged (melted, defective, etc), we ask that you please take a photo immediately and email us at hello@bokksumarket.com where we can assist you further.

Because the food and drink products we curate are perishable and sometimes have short shelf lives, all items purchased through bokksumarket.com are final and non-returnable. However, customer satisfaction is of the utmost importance to us, so if you encounter any issues with damaged items in your box, please do not hesitate to contact us at hello@bokksumarket.com for assistance.

If you are a vendor or distributor and would like to supply to Bokksu, please reach out to us at vendors@bokksu.com.

Market items are any non-frozen items and can be found under the following categories:

Snacks & Beverages
Savory Snacks
Sweet Snacks
Tea & Coffee
Bottles Beverages

Pantry
Instant Foods
Sauces & Condiments
Spices & Seasoning
Tinned Foods
Bases & Starters
Flours & Mixes

Dry Goods
Rice & Noodles
Dried Foods
Kitchenware

Frozen items are shipped frozen and can be found under the Frozen Foods categories.

Frozen Foods

Meat & Seafood
Ready to Eat & Noodles
Dessert & Bakery

Frozen

Once your order has been processed, we cannot modify the delivery address. Due to the perishable nature of our products are unable to accept returns.

We at Bokksu Market want to ensure your products are packaged properly and shipped in a timely manner, so it arrives at your doorstep in good condition and safe to consume.

We currently use Fedex and UPS to ship frozen orders. To track packages please refer to your shipping confirmation email. While we regularly conduct test shipments and adjust shipping speeds, weather or other matters out of our control may impact your delivery.

If your frozen products partially or fully thaw in transit, in many cases they are safe to consume. You can read the Storage section on each product page to learn more about how your items should be stored.

If you have additional questions about the condition of your order, please contact our Customer Support team at hello@bokksumarket.com within 2 days of delivery. Bokksu is not responsible for orders that are damaged due to extreme seasonal temperatures, however, we handle each inquiry on a case-by-case basis and are happy to assist you.

We at Bokksu Market want to ensure your order is packaged properly and shipped at the appropriate speed, so it arrives at your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season to mitigate the risk of shipping fresh and frozen foods, occasionally packages are affected by conditions beyond our control, such as extreme seasonal temperatures and carrier issues.In most cases, it is normal for our frozen products to partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. You can read the Instructions/Storage section on each product page to learn more about how it should arrive and how it should be stored upon arrival. If you have additional questions about the condition of your order, or you believe that your order is not safe to consume, please contact our Customer Support team at hello@bokksumarket.com within 2 days of delivery. Bokksu is not responsible for orders that are damaged due to extreme seasonal temperatures, however, we handle each inquiry on a case-by-case basis and are happy to assist you.

No, you will not need to be home to sign for your frozen Bokksu Market package. We will leave it on your doorstep!

Dry ice temperature is extremely cold at -109.3°F or -78.5°C. You should always handle dry ice with care and wear protective clothes, an oven mitt, or a kitchen towel. You can dispose of your dry ice by letting the unused portion sublimate in a well-ventilated area. Be sure to keep the dry ice out of reach children and animals, and DO NOT touch the dry ice! Additionally, do not place it on any tiled or solid surfaces (like in a sink), as it can cause severe damage.

We recommend that you transfer your frozen products to the freezer as soon as possible.

Great question! Shelf life varies by type of product. For peak freshness, we generally recommend consuming your frozen products within 4-8 months of delivery, but please refer to the product packaging for exact recommendations.

To ensure your frozen items remain as cold as possible, we use a separate state-of-the-art "frozen" warehouse, which ships separately from Market orders. Frozen products require different handling and shipping processes, and separating our warehouses ensures both operations remain as efficient as possible!

We're so sorry that we don't currently ship to your area. We know how frustrating it is to not be able to get your hands on your favorite products. We're working hard to expand our service area. Check back soon to see if we can deliver to you.

In the meantime, we hope you'll continue to shop with us online. We appreciate your support!

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